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Help Center

Frequently Asked Questions

Everything you need to know about Shiv Notes

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How long can I access purchased notes?

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Purchased notes are available for 7 days from the date of purchase. After that, the download link and access expire. Please download within this period.

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How to download notes?

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Login β†’ Home β†’ Download button. Payment required for paid notes.

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Payment failed but money deducted?

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Refresh & retry. If issue persists, contact Support page.

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Refund policy?

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No refunds. Digital content is non-refundable once purchased.

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Where are my purchased notes?

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Check "My Notes" section after login. All purchases appear there.

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PDF not opening?

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Check internet connection or try different browser (Chrome/Firefox).

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How to delete account?

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Go to Delete User page after login. Permanent removal.

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Multiple accounts with same email?

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Not allowed. One email = one account only.

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Forgot password?

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Use "Forgot Password" link on login page to reset.

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Lifetime access?

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Yes, while platform remains active. No expiry. (Paid notes have 7-day download window).

AI + Human Reviewed
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How are notes created?

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We use technology to ensure students receive accurate notes. Content is prepared with AI assistance, then reviewed by our team for quality. This helps us provide free, high-quality notes.

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How to contact support?

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Use Support page on website or email below. 24/7 available.

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Still have questions?

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